399vet Account Verification Steps
Verification protects your account balance and keeps your withdrawal path open. We ask for a government-issued photo ID — a national ID card works well — and a selfie to match the document. For wallet-based accounts, we may also ask you to confirm the mobile number registered to your bKash, Nagad or Rocket account. Documents go through our review team; you'll get
a status update in your account. Completing this early means there's no delay when you request a withdrawal. Think of it as locking your account to your identity so nobody else can move your funds.
- Submit a photo ID — Upload a clear image of your national ID card or equivalent government-issued document from your account settings.
- Take a verification selfie — A selfie holding your ID lets us match the face to the document — keep the text readable in the photo.
- Confirm your wallet number — We'll cross-check the mobile number on your bKash, Nagad or Rocket account against your registered details.
- Await review confirmation — Our team reviews submissions and updates your account status — check the verification tab for progress.