Reference

What You Agree To When You Use 399vet

These terms set out how your account works, what we expect from you, and what you can expect from us — covering deposits via bKash, Nagad, and Rocket through to how disputes are handled.

bKash, Nagad, Rocket coveredAccount rules clearly statedEligibility depends on local lawMobile and browser access includedContact path always open
399vet What You Agree To When You Use 399vet
HOW WE UPHOLD TERMS

How 399vet Manages Its Policy Commitments

Policies are only useful if they are enforced consistently. We apply our account terms the same way across all sessions — whether you are on a mobile browser, switching between bKash and Nagad, or accessing the lobby from a different device. Here is how we manage the key areas that matter most to your account.

Account Security

Your account is protected with OTP verification on login. If we detect unusual access patterns, we may lock the session and prompt re-verification before any withdrawal proceeds.

Data Handling

We retain the minimum personal data needed to operate your account and process wallet transactions. Your bKash, Nagad, or Rocket details are used only for the transaction you authorise.

Term Updates and Notice

When terms change, we notify registered accounts via the contact method on file. The updated version takes effect immediately on publication; the prior version is no longer operative.

Requesting Changes or Closures

To request an account data review, correction, or closure, contact support through live chat or email. We action these requests in line with the terms in effect at the time of your request.

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or you need to flag an account issue related to a bKash, Nagad, or Rocket transaction, our support team is the right starting point. Raise your query through any of the channels below — we will respond with reference to the specific clause that applies to your situation.

Team online

Live Chat

Start a live chat directly from the account dashboard. Available for active account holders with questions about term clauses, wallet rules, or account status.

Email Support

Send a detailed query to our support email. Include your registered mobile number and the specific term or transaction you need us to look at.

In-App Help

Open the Help section from your mobile account menu. Browse term-related topics or submit a ticket — works on both browser and app sessions.

Your Questions About These Terms, Answered

These are the term-related questions we hear most often. Each answer points directly to how the rule works in practice — no filler, no vague pointers.

We require name matching between your 399vet account and your bKash wallet before processing any withdrawal. Mismatches trigger a manual verification step — contact support to resolve it.

No. These terms permit one account per person. Duplicate accounts may be suspended and any pending wallet balance held pending a review in line with our terms.

We send a notification to your registered contact when terms change. Continuing to use your account after that point means you have accepted the updated version in full.

Yes. Whether you access through a mobile browser or the app, the same account terms apply. Device or session type does not change any rule or restriction under these terms.

Access depends on your local law and the eligible regions we support. We do not determine legal access on your behalf — you are responsible for confirming your own eligibility.

Contact support via live chat or email with your registered mobile number. We handle data correction and account closure requests according to the terms active at the time you submit.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.